I cannot access any features of the Sonicare app

1. Go to settings
2. Scroll down to all apps and tap on the Sonicare app
3. Toggle on all permissions

You are now able to use all features of your Philips Sonicare app.

This action requires Android 6.0 or newer versions.

1. Go to settings
2. Tap 'Apps & Notifications'
3. Tap 'App info'
4. Tap on the Sonicare app
5. Tap 'Permissions'
6. Toggle on all permissions

You are now able to use all features of your Philips Sonicare app.

We will always respect all user's privacy rights and will never abuse personal info. You can view the privacy policy and terms and conditions at any time. Go to Sonicare app > menu (top left corner) > about.

If you are still experiencing issues accessing the features of the Sonicare app on your device, please visit our repair or exchange  page on Philips website.