2 year warranty
Discontinued
Support
Philips Sonicare DiamondClean Smart 9700Sonic electric toothbrush with app
HX9957/51
Discontinued
Manuals & Documentation
Frequently Asked Questions
Can I exchange points in the Philips Sonicare App?
Can I use the Philips Sonicare Brush Head reordering service outside the United States?
Do I need an internet connection for the Sonicare Brush Head reordering service?
Can I return brush heads through the Sonicare Brush Head reordering service
How does the brushing guidance work in the Sonicare app?
What is Sonicare brush head reordering service?
Do I need an Alexa device to reorder replacement brush heads for my Sonicare?
How do I enable or disable the pressure sensor on my Sonicare?
How do I reorder Sonicare replacement brush heads with Alexa?
How do I disable the Sonicare brush head reordering service?
Can I sync the Sonicare app with the Apple Health app?
Why is there a gap between my brush head and handle?
How long should my Sonicare toothbrush battery last?
How do I charge my Sonicare toothbrush?
Can I use my Sonicare charger with other toothbrushes?
How do I register my Sonicare toothbrush?
What are the brushing modes for my Sonicare toothbrush?
Can I use my Philips Sonicare Toothbrush in the shower?
Where can I purchase accessories for my Sonicare toothbrush?
How does the pressure sensor feedback work on my Sonicare toothbrush?
What do the symbols on my Sonicare toothbrush mean?
Can I replace the battery of my Sonicare toothbrush?
Which brush head fits my Sonicare toothbrush?
In which countries is the Sonicare app available?
What do the battery status lights indicate on my Sonicare toothbrush?
Parts & Accessories
- HX9052/65
- 7x healthier gums in 2 weeks*
- Removes 10x more plaque*
- Soft
- 70% bio-based plastic**
- HX9042/95
- Removes 10x more plaque
- 100% whiter teeth in 3 days*
- Medium soft
- 70% bio-based plastic**
- HX9042/65
- Removes 10x more plaque
- 100% whiter teeth in 3 days*
- Medium soft
- 70% bio-based plastic**
- HX9052/95
- 7x healthier gums in 2 weeks*
- Removes 10x more plaque*
- Soft
- 70% bio-based plastic**
- HX9043/24
- Removes 10x more plaque
- 100% whiter teeth in 3 days*
- Medium soft
- 70% bio-based plastic**
- HX9043/25
- Removes 10x more plaque
- 100% whiter teeth in 3 days*
- Medium soft
- 70% bio-based plastic**
- HX9053/24
- 7x healthier gums in 2 weeks*
- Removes 10x more plaque*
- Soft
- 70% bio-based plastic**
Troubleshooting
My brush head is difficult to attach or remove.
My Philips Sonicare toothbrush makes a loud noise
My Philips Sonicare toothbrush makes a loud noise.
I cannot connect my toothbrush to the Sonicare app
I cannot access any features of the Sonicare app
My brush head falls off my Sonicare toothbrush
My Sonicare toothbrush turns off by itself
My Sonicare toothbrush is vibrating less powerfully
My Sonicare toothbrush is not vibrating
My Sonicare toothbrush is not charging
My Sonicare toothbrush vibrates too powerfully
My Sonicare toothbrush makes a loud noise
Warranty and service
Check the terms of your warranty and start a product exchange or repair