2 year warranty
Support
Philips Sonicare DiamondClean Smart 9300Sonic electric toothbrush with app
HX9903/01
HX992W
Frequently Asked Questions
Can I exchange points in the Philips Sonicare App?
How does the brushing guidance work in the Sonicare app?
Do I need an Alexa device to reorder replacement brush heads for my Sonicare?
How do I reorder Sonicare replacement brush heads with Alexa?
How do I disable the Sonicare brush head reordering service?
Can I sync the Sonicare app with the Apple Health app?
In which countries is the Sonicare app available?
What do the battery status lights indicate on my Sonicare toothbrush?
Why does my Philips Sonicare app requires permissions
Can I use my Sonicare toothbrush without the app?
Which devices are compatible with the Sonicare App / Sonicare for Kids App?
How long should my Sonicare toothbrush battery last?
Where can I purchase accessories for my Sonicare toothbrush?
Can I use my Philips Sonicare Toothbrush in the shower?
Why is there a gap between my brush head and handle?
What are the brushing modes for my Sonicare toothbrush?
Which brush head fits my Sonicare toothbrush?
Can I use my Sonicare charger with other toothbrushes?
How do I enable or disable the pressure sensor on my Sonicare?
Can I replace the battery of my Sonicare toothbrush?
What do the symbols on my Sonicare toothbrush mean?
How does the pressure sensor feedback work on my Sonicare toothbrush?
How do I charge my Sonicare toothbrush?
How do I register my Sonicare toothbrush?
How do I change the intensity settings on my Sonicare toothbrush?
Parts & Accessories
- HX9052/65
- 7x healthier gums in 2 weeks*
- Removes 10x more plaque*
- Soft
- 70% bio-based plastic**
- HX9042/95
- Removes 10x more plaque
- 100% whiter teeth in 3 days*
- Medium soft
- 70% bio-based plastic**
- HX9042/65
- Removes 10x more plaque
- 100% whiter teeth in 3 days*
- Medium soft
- 70% bio-based plastic**
- HX9052/95
- 7x healthier gums in 2 weeks*
- Removes 10x more plaque*
- Soft
- 70% bio-based plastic**
- HX9043/24
- Removes 10x more plaque
- 100% whiter teeth in 3 days*
- Medium soft
- 70% bio-based plastic**
- HX9043/25
- Removes 10x more plaque
- 100% whiter teeth in 3 days*
- Medium soft
- 70% bio-based plastic**
- HX9053/24
- 7x healthier gums in 2 weeks*
- Removes 10x more plaque*
- Soft
- 70% bio-based plastic**
Troubleshooting
My Philips Sonicare toothbrush makes a loud noise
My Philips Sonicare toothbrush makes a loud noise.
My brush head is difficult to attach or remove.
I cannot connect my toothbrush to the Sonicare app
I cannot access any features of the Sonicare app
My brush head falls off my Sonicare toothbrush
My Sonicare toothbrush turns off by itself
My Sonicare toothbrush is not vibrating
My Sonicare toothbrush vibrates too powerfully
My Sonicare toothbrush is not charging
My Sonicare toothbrush is vibrating less powerfully
My Sonicare toothbrush makes a loud noise
Warranty and service
Check the terms of your warranty and start a product exchange or repair